Términos del servicio
Terms of Service
Effective Date: April 21, 2026
These Terms of Service (“Terms”) govern your use of the website, services, and communications provided by First Pets Medical (“First Pets Medical,” “we,” “our,” or “us”). By accessing our website, enrolling in our services, or opting into communications, you agree to these Terms.
1. Services Overview
First Pets Medical provides pet-related services, including health plan offerings, support services, and customer care communications. We are not a veterinary clinic and do not directly provide veterinary medical treatment.
2. Eligibility
You must be at least 18 years old to use our services. By using our services, you represent that you meet this requirement.
3. User Responsibilities
You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account and communications
- Use our services only for lawful purposes
- Not misuse, disrupt, or attempt to interfere with our services or systems
4. Pet Health Disclaimer
First Pets Medical does not provide direct veterinary diagnosis or treatment. Any information we provide is for informational or administrative purposes only. Always consult a licensed veterinarian for medical advice, diagnosis, or treatment of your pet.
5. Payments and Billing
If you enroll in a paid service or plan:
- You agree to provide valid payment information
- You authorize us to charge applicable fees
- All payments are subject to applicable terms disclosed at enrollment
- Failure to pay may result in suspension or termination of services
6. Cancellations and Modifications
We reserve the right to modify, suspend, or discontinue services at any time. You may cancel your services according to the terms provided at enrollment or by contacting us.
7. SMS Terms of Service
7.1 SMS Consent
By providing your phone number and opting in, you consent to receive SMS messages from First Pets Medical.
7.2 Types of Messages
You may receive messages including:
- Customer care and support messages
- Enrollment and account updates
- Service-related notifications
- Follow-up communications
7.3 Message Frequency
Message frequency may vary based on your interaction with us.
7.4 Message & Data Rates
Message and data rates may apply depending on your mobile carrier.
7.5 Opt-Out Instructions
You can opt out at any time by replying STOP to any SMS message.
7.6 Help Instructions
For help, reply HELP or contact us at info@firstpetsmedical.com.
7.7 Privacy
Your information will be handled in accordance with our Privacy Policy. SMS consent is not shared with third parties or affiliates for marketing purposes.
8. Intellectual Property
All content on this website, including text, logos, graphics, and design, is the property of First Pets Medical or its licensors and is protected by applicable laws. You may not reproduce, distribute, or use our content without permission.
9. Limitation of Liability
To the fullest extent permitted by law, First Pets Medical shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
10. Disclaimer of Warranties
Our services are provided “as is” and “as available” without warranties of any kind, either express or implied.
11. Indemnification
You agree to indemnify and hold harmless First Pets Medical from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Puerto Rico, without regard to conflict of law principles.
13. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.